Shipping policy

Where we ship

We currently ship to addresses within the United States, including PO boxes. APO and FPO addresses are handled case by case; please contact us at support@morningstargardens.co before ordering.

We also ship to select international destinations. Enter your address at checkout to confirm whether we currently deliver to your country.

Shipping costs

Standard shipping is free on all United States orders, with no minimum order value. Applicable sales tax is calculated and displayed at checkout based on your shipping address.

Processing time

Orders are typically prepared and handed to the carrier within 2-3 business days of being placed. Orders placed after 2pm ET, on weekends, or on holidays begin processing on the next business day.

Delivery time

Standard delivery within the United States is 10-15 days after your order ships. Processing time is in addition to transit time. Delivery estimates are estimates, not guarantees, and can be affected by carrier delays, weather, and customs.

Tracking

You will receive a tracking number by email once your order ships. If you have not received tracking information, please check your spam and promotions folders before contacting us at support@morningstargardens.co.

Delays and lost packages

If your tracking has not updated for 10 business days, contact us at support@morningstargardens.co and we will open a trace with the carrier. If a package is confirmed lost in transit, we will replace it or refund your order.

If tracking shows delivered but you have not received your package, please check with neighbors and around your property, then contact us within 48 hours so we can investigate.

Address changes and cancellations

Contact us at support@morningstargardens.co as soon as possible with your order number. We can amend or cancel orders that have not yet entered fulfillment. Once a shipping label has been generated we are unable to redirect the package, but you may return it under our Refund Policy.

Incorrect addresses

Please check your shipping address carefully at checkout. Packages returned to us due to an incorrect or incomplete address can be reshipped at your cost, or refunded less original shipping costs.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, and brokerage fees levied by the destination country. These charges are the responsibility of the recipient, are not included in your order total, and are not refundable if a package is refused or abandoned at customs.