Refund policy
THE 30-DAY ON-COURSE TRIAL
Sunglasses are impossible to judge in a mirror. The only test that means anything is a real round in real light, next to the pair you already own.
So we don't ask you to keep them unworn. Play in them. If they don't earn a place in your bag, you have 30 days from delivery to send them back.
What "returnable" means here
Wear is expected. We ask for:
- The lenses free of deep scratches, chips, or cracks
- The frame intact and unmodified
- Your order number or proof of purchase
How to start a return
- Email support@morningstargardens.co with your order number and one line on why.
- We reply with a prepaid return label and instructions, usually within one business day.
- Drop the package off. Keep the receipt until your refund posts.
Please request a return before shipping anything back. Packages that arrive without an approved return can't be matched to an order and can't be refunded.
Return shipping
- Exchanges: free.
- Defective, damaged, or wrong item: free — and we cover the replacement.
- Changed your mind: the prepaid label is deducted from your refund. Original shipping is not refunded.
Refunds
We inspect returns within 2 business days of arrival and email you either way. Approved refunds go back to your original payment method. Your bank typically posts it within 5–10 business days after that — that part is out of our hands.
What we can't take back
- Gift cards
- Final sale and clearance items, where marked
- Returns requested more than 30 days after delivery
- Pairs with cracked or deeply scratched lenses, snapped frames, or impact damage
QUESTIONS
Email support@morningstargardens.co. The formal version of this policy is our Refund Policy.